Your safety is always in our thoughts

e-mail phishing

The phishers create almost identical emails to the institutional emails of well-known sites, leading unsuspecting users to fall into the trap. To evaluate the reliability of an email, carefully follow these rules:

1. Suspicious sender email address
Be wary of emails with very long senders, with unusual characters or not having, if they come from the bank, @intesasanpaolobank.al in the address.

2. Errors in the text of the message
Often phishers modify the messages sent by companies to insert new texts and the link to the fraudulent site. Since phishers sometimes operate outside of Italy, there may be grammar, translation or formatting errors in these messages. The presence of even a small mistake must make you suspicious.

3. Link to external pages
In institutional communications, Intesa Sanpaolo Bank Albania NEVER includes links to external pages or applications where sensitive data or access credentials are required.

4. Other possible errors
Please note that the corporate name of Intesa Sanpaolo Bank Albania is correctly reported. You can check the correct company name on the bank's website on this page.
 

Vishing

What is vishing?

Vishing is another particular form of phishing based on phone usage is called vishing.
You are usually required to call a phone number by email, SMS or Whatsapp to communicate access credentials to Internet Banking services. Alternatively, fraudsters make a pre-registered call asking you to login and confirm the security codes.

How to avoid it?

Sometimes simple precautions are enough.

• Make sure of the sender of the communication.
• Check the sender's reliability of emails, SMS or WhatsApp messages.
• Never reply to messages you have doubts about. If you are not sure of the origin, don't click on the links and don't open attachments. Cancel suspicious communications.
• Do not release information on the phone. Never disclose your security codes or other confidential information to anyone. Eventually, let them leave a traceable landline number and verify the identity of your interlocutor.
• Type the URL in the browser. Enter the URL of the site www.intesasanpaolobank.al always directly in the browser

Our promise

Remember that we will never ask you for your personal and / or financial information or your credentials to access online / mobile banking services for any reason whatsoever.

Are you a victim of Phishing?

Find out what to do

Did you receive an email requesting personal data, account numbers, passwords or credit card? If you have the doubt that you have left your data on a counterfeit site, inform the Bank at the toll-free number 08006000 or via the online form at this address. If possible, indicate the address of the site and attach the text of the email you received.
Have you received suspicious communications from the bank? Have you found any anomalies in the services or suspected of having been a victim of fraud? Do you have doubts about the reliability of the site? Contact your branch immediately.
Have you mistakenly communicated your online banking codes following a phishing message? We suggest you:

- Immediately contact your branch or the call center service to check if fraudulent access attempts have been made and to block the user, in order to avoid further actions by the attacker. We will provide you with all the information on how to proceed with any disclaimers or reports to the competent offices.

- block the services automatically: in mobile just enter a wrong PIN code three times in a row, in internet banking reponsive insert a wrong code generated from the software or hardware token for three times in a row. You can then revoke the direct blocking of the codes just by contacting your branch or call center service.

- make an antirivus scan: do not log in further until you are sure the computer is virus-free.