PRESS RELEASE

Tirana, March 16, 2020 - Intesa Sanpaolo Bank Albania while ensuring services provision to its customers through its Branches would like to inform the public of the following changes that have been made in protection of its employees offering services to customers in its 35 Branches located throughout the country.

Our Branches will be open to the public, from Monday to Friday, from 08:30-15:30hrs. but operating with downsized staff due to measures taken to protect our staff end ensure business continuity for our customers.

The only Branch that is closed is the one located in TEG due to the fact that the mall is closed for the public following decision taken by authorities.

In addition, all other preventive measures are in place such as distance of 1.5 m from the Bank employee and other customers and limited number of customers in branch premises.

At the same time Intesa Sanpaolo Bank Albania ensures the full continuity of the service to its customers through alternative channels; digital banking, debit and credit card purchases with zero commissions in every POS in Albania and ATM services in 77 locations.

All measures taken are focused on the outmost protection of our staff but also in compliance with the guarantee of continuity and quality of the service to the customers. Our employees’ health and safety are among our top priorities in this delicate emergency phase. This allows us to respond to the needs of customers who will go to the branch for transactions that cannot be postponed and cannot otherwise be managed by the bank's digital channels.

We would therefore like to extend our gratitude to all colleagues for continuing to ensure the service to our customers in a widespread way, confirming the Bank's proximity to families and businesses at all times.

For any additional questions you may have please call our contact center 08006000 (free from Albtelecom); +355 4 2276000; +355 692080903.